1. Experience With High-Failure Components
Some repair vendors claim they can fix monitors until they get into complex failures. A true partner understands common failure points like:
Display backlight or touch panel issues
NIBP module calibration drift
Faulty CO2 modules
ECG lead detection failures
Power supply inconsistencies
USOC Medical has deep experience with these failure types and offers board-level repair and testing on modules others might replace outright.
2. Flat-Rate Repair Pricing That Supports Budget Forecasting
Budgeting is a reality for every HTM department. Flat-rate pricing ensures:
No surprises after evaluation
Predictable service costs
Easier comparison with OEM alternatives
We provide transparent, flat-rate pricing on most patient monitoring equipment, including commonly serviced items like Philips MP20s, GE Dash 3000s, and telemetry transmitters.
3. Functional Testing That Meets Clinical Standards
Many third-party facilities skip full functional testing or return units without validating them under clinical conditions. A proper repair partner should provide:
Simulation-based testing for ECG, SpO2, NIBP, and temperature channels
Leak and flow testing for modules like Masimo or Nellcor
Complete test reports with every repair
USOC Medical’s in-house testing protocols mirror OEM standards to ensure your equipment is patient-ready on arrival.
4. Legacy Equipment Support
Still running legacy monitors the OEM no longer supports? A good repair partner helps you extend the life of aging assets when capital budget is limited.
USOC stocks and services parts for discontinued and legacy models from:
Philips (MP5, MP20, X2, M3000 series)
GE (Dash series, Solar monitors)
Datascope, Welch Allyn, and more
5. Fast Turnaround Without Cutting Corners
Downtime = frustration for clinical teams. Choose a repair partner that offers:
Same-day evaluations
Expedited turnaround options
Advanced exchange on high-volume SKUs
With depots in Irvine, CA and Houston, TX, USOC Medical ships nationwide and helps keep your monitoring fleet operational with minimal disruption.
6. Direct Support for Biomed Teams
HTM professionals value responsiveness. You shouldn’t have to go through layers of customer service to get answers.
At USOC, our account reps and techs work directly with your team to:
Troubleshoot recurring issues
Help manage RMA tracking
Support year-end reporting and analytics
Bottom Line
If you’re evaluating a third-party patient monitor repair facility, it pays to look beyond just the sticker price. You need a partner who understands HTM priorities, maintains OEM-level quality, and supports your team through every phase of equipment management.