A Record That Speaks for Itself: How USOC Medical Achieves Industry-Leading Customer Satisfaction
Every repair, part, and communication touchpoint matters when hospitals depend on you.
That’s why USOC Medical tracks customer satisfaction across every stage of service — and the 2025 results show excellence across the board.
Communication, Cleanliness & Packaging Satisfaction
Quote Turnaround & RGA/RMA Timeliness
Repair Satisfaction & Timeliness
2025 Customer Satisfaction Highlights
Results from 58 customers representing hospitals, biomedical engineers, and procurement professionals.
Only categories with 75%+ combined satisfaction are shown.
| Category | Extremely Satisfied | Satisfied | Combined Satisfaction |
|---|---|---|---|
| Obtaining an RGA/RMA in a timely manner | 84.48% | 10.34% | 94.82% |
| Obtaining a quote in a timely manner | 84.48% | 12.07% | 96.55% |
| USOC Communication | 89.66% | 8.62% | 98.28% |
| Satisfaction with repair | 71.93% | 21.05% | 92.98% |
| Repair completed in a timely manner | 68.97% | 20.69% | 89.66% |
| Purchased parts received in a timely manner | 65.52% | 13.79% | 79.31% |
| Cleanliness of product (repairs or purchases) | 81.03% | 17.24% | 98.27% |
| Shipping and packaging | 81.03% | 17.24% | 98.27% |
What’s Driving These Results
Fast, Reliable Service
Hospitals rely on quick turnaround times — and with 95%+ satisfaction in quote and RGA response speed,
USOC Medical proves that responsiveness is part of our DNA.
Clear, Proactive Communication
Our 98% satisfaction rating in communication reflects how seriously we take transparency.
Customers receive consistent updates, clear timelines, and honest follow-through from start to finish.
OEM-Standard Quality You Can See
Every repair and refurbishment follows ISO 13485–aligned quality management processes.
From parts cleanliness (98%+) to shipping care (98%+),
every product is delivered ready for immediate use.
Learn more about our ISO certification.
The USOC Medical Difference
These results speak to the consistency and care that define USOC Medical.
From our Irvine headquarters to hospitals nationwide, we’re committed to providing biomedical service that earns — and keeps — your trust.
Ready to see the difference in service?
Request a quote today.